FAQ / Help
- Has my order shipped?
- You receive shipped out email from us within 2 - 3 business days.
We usually ship out your ordered item within 2 - 3 business days since you place an order. For some items, we would take 3 - 4 business days. We email you as soon as we ship it out. If you do not receive the shipped out email, please check a spam folder of your email box or contact us.
- How do I track my order?
- You can check a delivery status at a tracking site of Japan Post.
We email you a shipped out email within 2 - 3 business days providing a tracking number, with which you can check a delivery status from Japan to your home at following tracking site of Japan Post.
- My order never arrived.
- Please check the latest delivery status firstly.
A delivery notice may be put in your mail box or item may be delayed due to custom inspection. If delivery duration exceeds days described in "Shipping & Delivery", please contact us for assistance. We will immediately request Japan Post to begin a follow up tracing.
- How to Checkout?
- Please click "How to Checkout" for referring step by step explanation.
If you feel any difficulty or any concern, please feel free to contact us.
- What is your return policy?
- All sales are final.
All items at Japarel are limited and time sensitive. Cancellation or exchange is not accepted.
Please check a size chart at each item page before you proceed shopping at Japarel.
- Do you ship to my country?
- We ship to many countries in the world. Please click Shipping & Delivery to check which countries we ship to.
If your country is not in a list, please contact us whether we can deliver to your country.
- How much is shipping fee?
- Free Shipping Worldwide
Any item you purchase is free shipping and sent by Registered Air of Japan Post providing a tracking number. If you prefer Express Mail Service (EMS) for faster delivery, you can select EMS option during checkout costing only US$10 per order. For more information, please click Shipping & Delivery.
- Is item authentic?
- All items we sell are 100% authentic.
We are legitimately registered business entity and being subject to Japanese law. Selling a fake item is an offence against an article 39 of the criminal law of Japan. Japan law enforcement is also quite strict to a fake market. Violation is imprisonment with work for not more than 10 years. Regardless of the law, we serve our customer with respect.
- Is item new?
- All items we sell are new with a tag.
- We value your privacy.
- This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Pricing and Billing
- Do I have to pay import tax?
- Under USA Japan Trade Treaty, tax is free upto US$800.
Please check your local tax authority for import tax. Import tax not indicated in the total price may apply to international shipment, for which a customer is responsible as you receive an item.
- Do I have to pay sales tax?
- No. you do not need to pay sales tax.
- What are my payment choices?
- PayPal which accepts major credit cards.
In order to secure your payment, we use PayPal, the world leading online payment service.
PayPal secures your financial information during a process of checkout and also it is never disclosed to us and the third party.
PayPal for more details.
- When will my credit card be charged?
- Your credit card is charged your purchased amount as soon as you complete a payment.
- How do I find my product?
- To find the product(s) you're looking for, you may (1) use the navigation menus on the top of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact us for assistance.
- How do I navigate the site?
- To navigate Japarel, simply click on a category you might be interested in. Categories are expanded on the left of our website by clicking a hamburger menu locating on the top left of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact us for assistance.
- Where is a size chart?
- Size chart is depicted at each item page.
Please click a tab "Size Chart" at each item page, on which you can also find a link "Size Guide" to find out size diagram.
- How do I contact you?
- Please click contact us to send us your message.
Contact form is located at the bottom of our site. We will reply to you within one business day.