FAQ / Help

Order Status

Has my order shipped?
You receive shipped out email from us within 2 - 3 business days.
We usually ship out your ordered item within 2 - 3 business days since you place an order. For some items, we would take 3 - 4 business days. We email you as soon as we ship it out. If you do not receive the shipped out email, please check a spam folder of your email box or contact us.
How do I track my order?
You can check a delivery status at a tracking site of Japan Post.
We email you a shipped out email within 2 - 3 business days providing a tracking number, with which you can check a delivery status from Japan to your home at following tracking site of Japan Post.

https://trackings.post.japanpost.jp/services/srv/search/input?locale=en
My order never arrived.
Please check the latest delivery status firstly.
A delivery notice may be put in your mail box or item may be delayed due to custom inspection. If delivery duration exceeds days described in "Shipping & Delivery", please contact us for assistance. We will immediately request Japan Post to begin a follow up tracing.

Checkout

How to Checkout?
Please click "How to Checkout" for referring step by step explanation.
If you feel any difficulty or any concern, please feel free to contact us.

Return Policy

What is your return policy?
All sales are final.
All items at Japarel are limited and time sensitive. Cancellation or exchange is not accepted. Please check a size chart at each item page before you proceed shopping at Japarel.

International Shipping

Do you ship to my country?
We ship to many countries in the world. Please click Shipping & Delivery to check which countries we ship to.
If your country is not in a list, please contact us whether we can deliver to your country.
How much is shipping fee?
Free Shipping Worldwide
Any item you purchase is free shipping and sent by Registered Air of Japan Post providing a tracking number. If you prefer Express Mail Service (EMS) for faster delivery, you can select EMS option during checkout costing only US$10 per order. For more information, please click Shipping & Delivery.

Guarantees

Is item authentic?
All items we sell are 100% authentic.
We are legitimately registered business entity and being subject to Japanese law. Selling a fake item is an offence against an article 39 of the criminal law of Japan. Japan law enforcement is also quite strict to a fake market. Violation is imprisonment with work for not more than 10 years. Regardless of the law, we serve our customer with respect.
Is item new?
All items we sell are new with a tag.
Privacy Policy
We value your privacy.
Please view our Privacy Policy for complete details on how we use the information we collect.
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Pricing and Billing

Do I have to pay import tax?
Under USA Japan Trade Treaty, tax is free upto US$800.
Please check your local tax authority for import tax. Import tax not indicated in the total price may apply to international shipment, for which a customer is responsible as you receive an item.
Do I have to pay sales tax?
No. you do not need to pay sales tax.
What are my payment choices?
PayPal which accepts major credit cards.
In order to secure your payment, we use PayPal, the world leading online payment service. PayPal secures your financial information during a process of checkout and also it is never disclosed to us and the third party. Please visit PayPal for more details.

When will my credit card be charged?
Your credit card is charged your purchased amount as soon as you complete a payment.

Buyer's Guide

How do I find my product?
To find the product(s) you're looking for, you may (1) use the navigation menus on the top of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact us for assistance.
How do I navigate the site?
To navigate Japarel, simply click on a category you might be interested in. Categories are expanded on the left of our website by clicking a hamburger menu locating on the top left of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact us for assistance.

Size Guide

Where is a size chart?
Size chart is depicted at each item page.
Please click a tab "Size Chart" at each item page, on which you can also find a link "Size Guide" to find out size diagram.

Contact

How do I contact you?
Please click contact us to send us your message.
Contact form is located at the bottom of our site. We will reply to you within one business day.